Frequently Asked Questions

Q: What is Post-Acute Care (PAC)?
A: A: Post-acute care is any skilled nursing and rehabilitation that occurs after a hospital stay. Typically, it serves to transition the patient to home while assisting them in recovery.

Q: What forms of payment do you accept?
A: We accept Medicare, Medicare-replacement plans, Medicaid, private pay, and insurance. Please contact our Business Office will have a list of insurances the facility currently has for in-network.

Q: Will Medicare Part A cover a patient stay in the facility?
A: Yes, however, patients must be admitted after a three-consecutive night admission stay in the hospital and the care is medically necessary. Generally, during the first 20 days of care, Medicare will pay 100%. For days 21-100, a co-insurance rate is required. Medicare does not cover skilled nursing fees for more than 100 days.

Q: Will patients have private rooms or shared rooms?
A: Requests may be made for private rooms, but they are not guaranteed based on our room capacity. We will make every attempt to meet your needs.

Q: Are their dedicated nurses that consistently see the same patients?
A: Yes, we try to consistently schedule the same nurses on the same halls so they can build a relationship based on trust and caring with residents on a consistent basis.

Q: Do you have 24/7 RN coverage?
A: Kissito Healthcare staffs RN’s daily, based on CMS staffing requirements and resident acuity. Our Bland Nursing & Rehab and Brian Center Fincastle do have 24/7 due to the services provided at those locations.

Q: How often will a physician or health professional visit?
A: We have a Medical Director, attending Physician, and Nurse Practitioners that visit several times a week to ensure high quality and satisfaction for our patients. Nurses will be in constant contact with patients, and if requested, a patient can see a physician as often as needed.

Q: Will patients receive regular rehabilitation by Physical Therapists?
A: All new admissions are assessed by the therapy team. A plan of care for therapy services is provided when indicated.

Q: When are the visiting hours?
A: We encourage family members to visit their loved ones between the hours of 8:00 am and 5:00 pm as your loved one will benefit from rest while recovering. However, visitation hours are not restricted should you wish to visit outside of normal visiting hours. Please contact the facility for more information.

Q: Is smoking permitted in the facility?
A: This is a non-smoking facility. However, there are dedicated outdoor areas that residents are permitted to smoke at posted times.

Q: Can family members and loved ones bring the patients their favorite food?
A: Provided that the food is within the limitations set by our Registered Dietician and as stated in the plan of care, the patient’s favorite food can be brought to them.

Q: Will patients have telephone and internet access?
A: Private phone access is available to every patient as well as internet access. The patient can bring his or her own laptop, smart phone, or tablet; however, if needed, we will provide a telephone for our patients on a case-by-case basis and based on availability.

Q: Will patient rooms have a television?
A: All rooms have cable TV accessibility. The facility does not provide a television. There are televisions located in the common areas of the facility.

Q: What kind of activities is planned for the patients during their stay?
A: We have active patients, and we are committed to making their time enjoyable. Scheduled activities include, but are not limited to music, fitness activities, religious meetings, arts, and crafts. If you would like to arrange something special or have suggestions and ideas for individual or group activities, please inform our Community Life Director.



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